Brylee Despinis (they/them) is the Chief Operating Officer of VoiceSure — designing and refining the operational backbone of a company that translates between frontline professionals and the people they serve.
Their leadership blends clinical insight, revenue-driving strategy, and technical fluency — shaped by years inside operating rooms, high-volume retail environments, and data-heavy software roles. A career foundation built collaborating with surgeons and medical staff gave them a deep working knowledge of clinical workflows, sterile protocol, and the human stakes behind every process.
Before stepping into executive leadership, Brylee drove measurable revenue growth in customer-facing environments — including an 8% year-over-year lift in their first year as shop lead — by optimizing workflows, training teams, and elevating performance standards. Their earlier work as a business analyst sharpened the data-driven instincts they now bring to decision-making, reporting, and operational problem-solving.
They build structures that elevate performance without sacrificing humanity. Translating complexity into clear action. Holding professionalism and emotional intelligence in the same hand.
Process is in service of the human at the end of it. If the workflow grinds the team down, the workflow is wrong.
Operating rooms taught me there's no margin for ambiguity. Every step named, every handoff explicit, every error a rewrite.
A plan that doesn't show up on Monday isn't a plan. Distill the strategy until the next move is obvious to the person closest to it.
Acquisition is loud. Renewal is the truth. Build the company customers — and teammates — stay for.
Rebuilt customer success from a reactive ticket queue into a quarterly business-review cadence. Tied expansion levers to clinical workflow milestones — the same workflows Brylee operated inside earlier in their career.
Authored a self-serve onboarding portal for IT admins on the buyer side. Killed three internal handoffs, applying the same step-by-step discipline learned in sterile-protocol environments.
Optimized the floor workflow, retrained the team on consultative selling, and elevated performance standards. Same playbook now applied to GTM ops at VoiceSure.
Led the cross-functional pilot with a 600-bed hospital. Owned the rollout plan, compliance review, and the daily standup that kept eight stakeholders aligned for nine weeks.